We're here to help you through every step of the claims process - fast, fair, and stress-free.
Contact us as soon as the incident occurs - whether it's a motor accident, medical emergency, fire, theft, or any other covered event. The faster you report, the quicker we can assist.
Emergency Hotline: +254 722 350 761 (24/7)
We'll guide you on what documents you need based on your claim type. Common requirements include:
We'll help you complete the claim forms and submit all required documents to the insurer. You can send documents via email, WhatsApp, or deliver them to our office.
Our team follows up with the insurance company on your behalf, ensuring your claim is processed promptly and fairly. We keep you updated at every step.
Once approved, the insurer will settle your claim - either via direct payment, repair authorization, or reimbursement, depending on the policy terms.
Processing times vary by claim type and complexity. Motor claims typically take 7-14 days for simple cases. Medical claims are often pre-authorized for direct settlement. We'll keep you updated throughout the process.
If your claim is denied, we'll review the insurer's reasons and help you understand why. If we believe the denial is unfair, we'll advocate on your behalf and explore appeal options.
This depends on your policy. Most insurers have approved networks for repair shops and hospitals. Using approved providers ensures direct billing and faster processing. Contact us to confirm your policy's terms.
Some policies include a deductible (excess) that you pay when filing a claim. Medical insurance often offers cashless treatment at network hospitals. We'll explain your policy's terms clearly.
Contact us anytime via phone, email, or WhatsApp. We'll provide updates on your claim's progress and expected settlement timeline.
Our dedicated claims team is here to help you navigate the process and ensure fair, timely settlements.